What to do if you're unhappy with your holiday

Most holidays don’t go perfectly to plan. A slightly delayed flight, a bit of sunburn, a long queue at check in or a bad meal can be minor frustrations and are commonplace. But what happens when there are more serious issues that needs to be resolved?

Maybe you arrived and your luxury hotel was closed and they put you in a motel, maybe someone in your party suffered serious illness or injury as a result of the hotel’s negligence, maybe your flight home was cancelled and you had to pay for another…

1.) Have perspective

Don’t ruin a potentially great holiday before it starts by looking at everything with a negative mindset before you’ve had a chance to digest it.

2.) Speak to your tour operator

Speak to them in the first instance, be reasonable and objective and they may well be able to resolve the situation there and then.

If you haven’t booked a package holiday, take the same approach with the specific operators you have a grievance with. This could be the airline, hotel, an excursion agent/operator or a transfer operator.

3.) Gather some evidence

4.) Act on your evidence

5.) Call DRN

over seas litigationMatthew Finley01282 433 241.Read more.