Senior staff member receives five-star training at Raymond Blanc’s hotel

A Lancashire hotel receptionist has completed a ‘Stagiaire' work placement at one of the UK’s leading hotels, Belmond Le Manoir aux Quat’Saisons in Oxfordshire.

Created by celebrated chef Raymond Blanc OBE, Le Manoir is renowned for offering one of Britain's finest gastronomic experiences and holds two Michelin stars.

Clare said: “It was an absolute honour to meet the man behind the successful business. He wanted to know what I thought of the hotel and I replied it was apparent that hard work, dedication and passion is what drives each member of the team.

“It was pleasing to see so many similarities with how we welcome guests to Stanley House but I learnt a great deal about enhancing the experience with attention to detail and a personal style.”

Her senior role at Stanley House includes maintaining excellence in customer service and delivering a project to improve the overall effectiveness of receptionist duties. General manager at Stanley House, Philip Wharton, organised the placement as part of the hotel’s staff development programme. He said: “This was a perfect opportunity for Clare to receive training from high calibre experts in the industry and everything she was taught will be translated back in our own operations.”