In its quest for continuous improvement, however, The SPA Hotel asks all its guests for feedback and uses their comments to help shape future developments.
New additions for 2018 include a £200,000 investment in the outdoor Zen Garden, a peaceful oasis at the rear of The SPA overlooking the Lancashire countryside. The Zen Garden already boasted an outdoor hot tub, sauna, bar and heated seating area and now, following the recent refurbishment, it offers a second hot tub, a Himalayan Salt Sauna and an outdoor experience shower with mood lighting and body jets.Ribby Hall Village spa manager Jane Tregonning said: “We heard from our guests that they wanted more from the outdoor space at The SPA because it’s such a relaxing place to be.
“We’re particularly delighted with the new Himalayan Salt Sauna with its floor to ceiling windows offering fabulous views. The salt bricks in the walls of the sauna look amazing and are said to support respiratory function and sinus health, to improve mood and sleep and to help balance blood pressure.”The new experience shower is also proving very popular. “The shower is housed within a luxurious wooden structure so that, even when it’s raining, our lucky guests can enjoy a warm shower outdoors,” says Jane.
Further developments include the Wellness Suite offer where guests can now benefit from a range of therapies led by trained experts, including Hypnotherapy, Crystal Therapy, Physiotherapy and Yoga.Additional improvements include the Finishing Touches beauty suite, Elemis shop and skin lab and revamped and expanded changing areas. “The customer journey is always at the forefront of our minds,” added Jane, “and these refurbishments make it easier for customers to make the most of what we offer."