Leadership and the trust equation

Have your business relationships changed in the recent months? Did you need to trust more?

Trust is having a balance of warmth and competence with others. ‘The Trusted Advisor’ by Maister, Green & Galford discovered ‘The Trust Equation’, three components of our behaviour that enhance trust.

Research shows that when people seek to gain trust, they use credibility and reliability but then wonder why they aren’t trusted. Often it is a lack of intimacy