Face for Business marks one millionth call answered

Burscough-based call answering service Face for Business has reached the milestone of one million and is set to recruit a management level position to further the growth.

Following the recent development of a mobile app which enables users to access their calls and messages on the go, the company is now focusing on recruiting for a key role to coincide with the imminent launch of a ‘Live Chat’ service.

Andy MacGregor, the firm's managing director, said: “We’ve reached a few key milestones in the business recently, it’s truly amazing to see the efforts of the whole team pay off. The team is focused is on providing a level of service which is second to none – and I’m proud that we received a 100% client happiness rate from our 2018 customer survey."

“The new role is vital for us during this period of growth, and it’s an opportunity for someone to make a significant contribution as part of an expanding company – we believe in recognising and rewarding people’s efforts, and realising their potential."