The Burnley law firm, which will celebrate its 2nd birthday this month claimed the awards at the most prestigious awards in the UK conveyancing sector, the ESTAS Customer Service Awards, which are voted for by the public.
Dressed in their finery, the Alexander Grace team, were thrilled to be announced winners by Phil Spencer, the TV property expert at a glamorous dinner and ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Donnamarie Sturrock, director, said: “We are absolutely thrilled to win two awards and they mean so much more when you know that your clients have voted for you.
“It’s a huge accolade for the whole team who work tirelessly day in, day out to ensure things go to plan; and all with a smile on their faces!”
Fellow founder and director of Alexander Grace, James Young, said. “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of our personal service and this proves we are delivering what we promise.”
Spencer, who has hosted the ESTAS every year since their inception, said: “The ESTAS are special awards because shortlisted and winning firms are selected purely on the service you deliver to your clients.”
“Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their conveyancer or solicitor. 8,000 surveys were completed by customers during the competition.